8 Game Terms & Conditions – Malaysia Platform Usage Policy

Welcome to 8 Game. These Terms & Conditions ("Terms") govern your use of the online casino and Sports Betting platform operated on the website 8 Game (https://8game.run) and all related services.

By registering an account, accessing, or using any part of the platform 8 Game, you agree to be fully bound by these Terms. If you do not agree with any provision of these Terms, you are not permitted to register or use this platform.

These terms may be updated from time to time. We will notify you of any material changes via your registered email or in-account notification. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

To register and use the platform 8 Game, you must meet all of the following eligibility requirements:

• Aged 21 years of age and above on the date of registration.
• Is a valid Malaysian citizen or resident.
• Has full legal capacity to enter into a binding agreement.
• Not be on any active self-exclusion list.
• Not registering on behalf of another individual or corporate entity.
• Register one personal account only — multiple accounts held by the same individual are not permitted.

You are solely responsible for ensuring that your use of this platform is lawful under the laws of your jurisdiction. 8 Game is not responsible for any legal consequences arising from use of the platform in jurisdictions where it may be prohibited.

During the registration process at 8 Game, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, a valid Malaysian phone number, and a secure password.

You agree to:

• Keep your account password confidential and do not share it with anyone.
• Notify 8 Game immediately if you suspect unauthorised access to your account.
• Responsible for all activity that takes place under your account.
• Update your personal information whenever changes occur.
• Do not transfer or sell your account to any other party.

Each individual is permitted to hold only one active account. If the system detects multiple accounts belonging to the same individual based on name, phone number, device, or payment information, all associated accounts may be suspended and balances frozen pending investigation.

8 Game supports the following Malaysian payment methods for deposits and withdrawals:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other Malaysian banks

The minimum deposit amount is RM30. There is no maximum deposit limit for most methods, though limits may apply depending on the method selected. All transactions are in Malaysian Ringgit (RM).

For withdrawals:

• The minimum withdrawal amount is RM50.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost) are processed within 15–30 minutes.
• Withdrawals via DuitNow take 30–60 minutes to process.
• Withdrawals via FPX internet banking take 1–2 hours during banking hours.
• Silver VIP members and above enjoy priority withdrawals processed within 5–15 minutes.

8 Game does not charge any processing fees for standard deposits or withdrawals. However, third-party payment providers may apply their own charges, which are beyond our control.

All bonuses and promotions offered by 8 Game subject to specific conditions set out alongside each offer. By accepting any bonus, you agree to comply with those terms.

General terms applicable to all bonuses 8 Game:

• Each bonus carries a wagering requirement (rollover) that must be met before withdrawals are permitted.
• The Welcome Bonus is for new members only and can be claimed once.
• Wagering requirements are calculated based on the bonus amount received, unless otherwise stated.
• Different games contribute at varying rates towards wagering requirements (slots: 100%, Live Casino: 20%, blackjack: 10%, Sports Betting: 50%, roulette: 20%, lottery: 100%).
• Bonuses have a set validity period — expired bonuses cannot be reinstated.
• The maximum bet limit when using bonus balance is RM50 per single bet, unless otherwise stated.

Specific terms for each promotion will be stated on the relevant promotion page and/or in the offer email. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

All games available on the platform 8 Game — including slots, live casino, blackjack, roulette, and lottery — are powered by an audited Random Number Generator (RNG) system to ensure the fairness and randomness of every outcome.

Players agree that:

• The outcome of all games is final and cannot be disputed, except where a proven technical error is involved.
• Return-to-player (RTP) information for each game is available on its respective game information page.
• The use of automated software, bots, or third-party tools to play is strictly prohibited.
• In the event of a technical failure during a game, 8 Game will resolve the matter based on valid system records.

For Live Casino games, all sessions are monitored and recorded. Results announced by the dealer are final once the round is closed. Any dispute regarding a Live Casino result must be submitted within 24 hours.

Sports Betting Section 8 Game offers markets across a wide range of sports including football (Malaysia Super League, EPL, La Liga), badminton (BWF), esports (MPL Malaysia, Dota 2), and over 30 other sports.

Sports betting-specific conditions:

• Odds are displayed in Decimal format and are subject to change until a bet is confirmed.
• Confirmed bets cannot be cancelled except at the discretion of 8 Game.
• If a match is postponed or cancelled, bets will generally be voided unless the match is played within 48 hours of the original scheduled time.
• In-Play betting is subject to time restrictions and odds may change rapidly.
• Minimum and maximum bet limits apply to each match and market.

8 Game reserves the right to decline, void, or limit any bet at our sole discretion at any time, including bets that are unusually large or otherwise irregular.

The following activities are strictly prohibited on the platform 8 Game and may result in account suspension or termination, forfeiture of balances, and legal action where applicable:

• Registering or operating more than one account.
• Using false personal information or assuming another person's identity.
• Exploiting technical errors or system bugs for unfair gain.
• Using automated software, bots, or scripts to play.
• Colluding with other players to exploit games or bonuses.
• Withdrawing funds from a bonus without meeting the specified wagering requirements.
• Engaging in any form of money laundering through the platform.
• Granting account access to another individual or acting as an agent for other players.
• Abusing the customer support system with disruptive or offensive inquiries.

8 Game employs a range of anti-fraud technologies to detect and prevent prohibited activities. The decision 8 Game regarding any breach of terms is final.

8 Game employs multiple layers of security to protect your account, including 256-bit SSL encryption, optional two-factor authentication (2FA), and real-time monitoring for suspicious activity.

You are responsible for:

• Choosing a strong, unique password for your account 8 Game yours.
• Do not share your password with anyone, including family members.
• Enabling two-factor authentication (2FA) for added account security.
• Report any suspicious activity to the support team immediately.
• Log out of your account when using a shared or public device.

8 Game will never ask for your password via email or chat. If you receive any communication requesting your password on behalf of 8 Game, please report it to us immediately as it may be a fraud attempt.

The collection, use, and storage of your personal data by 8 Game subject to our Privacy Policy, which forms part of these Terms by reference.

In summary, 8 Game:

• Collecting only the data necessary to operate your account and process transactions.
• Not selling, renting, or sharing your personal data with third parties for marketing purposes.
• Storing data on secure servers with strict access controls.
• Comply with applicable data protection requirements.
• Gives you the right to access, correct, or request deletion of your personal data.

8 Game is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming habits in a healthy way:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Loss Limit: Set a cap on losses within a defined period.
• Play Time Limit: Receive alerts when your play time exceeds the limit you have set.
• Self-Exclusion: Suspend account access for 24 hours, 7 days, 30 days, or 6 months.
• Permanent Self-Exclusion: Permanently close your account upon request.

If you are concerned about your own or someone else's gaming habits, we encourage you to seek help. Information and resources on responsible gambling are available on the Responsible Gaming ours.

To the extent permitted by applicable law, 8 Game will not be liable for:

• Financial losses arising from betting activity on the platform, unless caused by a proven technical error.
• Service disruptions caused by factors beyond our control, such as internet issues, power outages, or natural disasters.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Game results that have been properly confirmed and processed by the system.
• Any indirect, consequential, or special damages arising from use of the platform.

Maximum liability 8 Game to you under any circumstances is limited to the amount of active deposits in your account at the time of the claim, excluding any bonus funds.

8 Game reserves the right to suspend or terminate a player's account at any time, with or without prior notice, under the following circumstances:

• Violation of any provision of these Terms.
• Suspected or detected fraud, money laundering, or other illegal activity.
• Failure to meet identity verification (KYC) requirements within the stipulated timeframe.
• Requests from relevant authorities.
• Accounts that have been inactive for more than 12 consecutive months.

You may also request account closure at any time by contacting our support team. Prior to closure, all active wagers will be settled and any remaining valid balance will be returned once the verification process is complete.

Should an account be terminated due to a breach of terms, 8 Game reserves the right to retain any bonus balances and associated winnings linked to activity that violates these Terms.

8 Game reserves the right to amend these Terms at any time. Material changes will be communicated to active users via:

• Email the address registered to your account.
• In-platform notification upon your next login.
• Announcement on the website's main page.

Continued use of the platform 8 Game after the effective date of any updated terms will be considered acceptance of those changes. If you do not agree with the changes, please close your account before the effective date.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the 8 Game in general, please contact our team:

• Email: support@8game.run
• Live Chat: Available within the platform — click the support icon while logged in
• Operating Hours: 24 hours a day, 7 days a week, including Malaysian public holidays

We are committed to responding to all terms-related enquiries within 48 hours business hours. For more urgent matters, use live chat for a response in under 3 minutes.

All official complaints must be submitted in writing via email. 8 Game will acknowledge receipt of your complaint within 24 hours and endeavour to resolve it within 5–7 business days.