8 Game's Privacy Commitment to Malaysian Players
Six core principles that guide how we handle every piece of data you entrust to our platform.
Introduction
8 Game (operated at https://8game.run) is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy clearly outlines what data we collect, how it is used, who it may be shared with, and what rights you have as a player regarding that data.
This Privacy Policy applies to all users who register, browse, or use any services provided by 8 Game, including the online casino platform, Sports Betting, the VIP programme and all related features.
We take a transparent approach to data management — we only collect what is necessary, we do not sell your data, and we give you meaningful control over the information you entrust to us.
Personal Data We Collect
8 Game collects personal data in several ways — information you provide directly during registration, data generated automatically through your use of the platform, and in certain cases, data from legitimate third-party sources.
Data you provide directly:
- Username and password chosen at the time of registration.
- A valid Malaysian mobile number for OTP verification.
- Email address (if provided).
- Identity information during the KYC (Know Your Customer) process — full name, IC or passport number, date of birth.
- Account number or e-wallet details for withdrawal processing (stored on a temporary basis only).
- Communications you send via support chat or email.
Data collected automatically during use:
- IP address and IP-based location information (at the city/state level).
- Device type, operating system, and browser version.
- Gaming activity history — games played, bet amounts, outcomes and session duration.
- Transaction history — deposits, withdrawals, bonuses received and redeemed.
- Access logs — login timestamps, IP addresses used, and in-account actions.
- Cookie data and related tracking technologies (see Section 9).
How We Use Your Personal Data
8 Game uses the personal data collected for the following purposes:
We do not use your data for third-party advertising, profiling for external marketing purposes, or any purpose not listed above without your prior consent.
Legal Basis for Data Processing
8 Game processes your personal data based on valid legal grounds applicable to each situation. These grounds include:
- Contract performance: Processing necessary to manage your account, handle deposit and withdrawal transactions, and deliver the platform services you use.
- Legal obligation: Processing required to comply with applicable Malaysian law, including anti-money laundering (AML) and identity verification (KYC) requirements.
- Legitimate interests: Processing for the purposes of platform security, fraud prevention, and service improvement — where these interests do not override your rights and freedoms.
- Consent: For any processing beyond the purposes above — such as marketing communications via email — we will obtain your consent beforehand.
Data Sharing with Third Parties
8 Game does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may share your data:
- Trusted service providers: We share only the necessary data with companies that help us operate the platform — payment gateway providers (for processing Touch 'n Go, GrabPay, DuitNow, FPX, and other transactions), cloud service providers, and gaming software providers. All these parties are bound by strict confidentiality agreements.
- Legal requirement: We may disclose data to the relevant Malaysian authorities if required by law, court order, or in the course of a legitimate criminal investigation.
- Fraud prevention: In cases of suspected fraud or illegal activity, we may share relevant information with the authorities or industry fraud prevention agencies.
We do not share your data with advertising networks, third-party analytics companies for external marketing purposes, or any entity intending to use it to market their own products and services to you without your explicit consent.
Data Security
8 Game continually invests in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we have implemented include:
- 256-bit SSL Encryption: All communications between your browser or app and our servers are fully encrypted.
- Encryption of data at rest: Sensitive data stored in our databases is encrypted — including passwords (stored as irreversible hashes) and identity information.
- Tiered access controls: Only staff who require access to specific data to carry out their duties are authorised to access it.
- 24/7 Monitoring: Our systems are continuously monitored to detect and respond to suspicious activity or unauthorised access attempts.
- Regular security audits: Independent security assessments are conducted on a regular basis to identify and address any system vulnerabilities.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an added layer of protection on their account.
While we take every reasonable step to protect your data, no security system is entirely foolproof. We encourage you to do your part as well — use a strong password and never share your login credentials with anyone.
Data Retention Period
8 Game retains your personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required under applicable Malaysian law.
- Active account data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
- Financial transaction history: Retained for a minimum of 7 years to comply with Malaysian accounting and anti-money laundering legal requirements.
- KYC records and identity verification: Retained for a minimum of 5 years after the business relationship ends.
- Customer support communication logs: Retained for 2 years for reference and dispute resolution purposes.
- Platform activity logs: Retained for 12 months for security and investigation purposes.
Your Rights Regarding Personal Data
As a player 8 Game, you have the following rights regarding the personal data we hold about you:
To exercise any of the rights above, please contact our team at support@8game.run with the email subject line "Privacy Rights Request". We will acknowledge receipt within 3 business days and aim to fulfil your request within 30 days.
Cookies & Tracking Technologies
8 Game uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our platform.
Types of cookies we use:
- Essential Cookies — Required for core platform functions such as staying logged in, session security and transaction processing. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies — Saves your preferences such as language, display settings, and other personal configurations for a more convenient experience.
- Analytics Cookies — Helps us understand how players use the platform so we can make improvements. Analytics data is collected in aggregate form and does not personally identify you.
- Security Cookies — Used to detect suspicious activity, prevent fraud and protect your account.
In addition to cookies, we use standard tracking technologies such as web beacons in emails to confirm the receipt and reading of important account-related communications.
Children's Privacy
Platform 8 Game is intended for users aged 21 years of age and above. We do not knowingly collect, store, or process the personal data of individuals under the age of 21.
Should we find that a person below the stipulated age limit has registered an account by providing false information, we will:
- Immediate termination of that account.
- Deleting all related personal data as promptly as possible.
- Processing any applicable refunds to the original payment method.
Changes to This Privacy Policy
8 Game reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to active users via:
- Sent to the email address registered to your account.
- In-platform notification at the start of your next login session.
- A prominent notice on the website homepage for a minimum period of 14 days.
The "Last Updated" date at the top of this page always reflects the date of the latest version of this Privacy Policy. Your continued use of the platform 8 Game after the date the changes take effect will be considered acceptance of the updated policy.
We recommend reviewing this Privacy Policy periodically to ensure you are always informed about how we protect your data.
Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 8 Game through the following channels:
- Privacy Email: support@8game.run (please state "Privacy Enquiry" in the subject line)
- Live Chat: Available on the platform 24 hours a day, 7 days a week
- Response Time: Privacy-related enquiries are responded to within 48 business hours
For formal requests relating to data rights (access, rectification, deletion, and so on), please submit your request in writing via email. We will verify your identity before processing any data rights request to ensure the security of your information.
Privacy at 8 Game — What You Need to Know as a Malaysian Player
When you register on any online platform — especially one involving financial transactions — a fair question to ask is: "What happens to my information?" At 8 Game, we want to answer that question transparently, rather than burying it in dense legal language. That is why this Privacy Policy is written in plain language that an everyday player can understand — not just a lawyer.
The first thing you need to understand is that 8 Game only collecting data that is strictly necessary. During registration, we ask only for a username and a valid Malaysian phone number — that's all it takes to create an account and start playing. Your phone number is required for OTP verification, ensuring that only you can access your account. We do not ask for your full date of birth, home address, or any information that is not relevant to the services we provide at the point of initial registration.
The KYC (Know Your Customer) process is only required when you make your first withdrawal. This is an industry-standard requirement, and for good reason — it protects you in situations where someone else accesses your account and attempts to withdraw your funds. By verifying your identity before your first withdrawal, we ensure that your winnings reach the right person. KYC information is stored with full security measures in place and is only accessed by authorised staff for verification purposes.
Regarding financial transactions, 8 Game has made a deliberate choice not to store players' full payment method details. When you make a deposit via Touch 'n Go eWallet, GrabPay or DuitNow, the transaction is processed directly through a certified, secure third-party payment gateway. Our servers do not receive or store full account numbers or any sensitive details relating to your e-wallet or online banking account. This is a deliberate design decision to ensure that even in the hypothetical scenario where our systems were accessed without authorisation, your financial information would remain safe.
Many players ask about their gaming activity history — does 8 Game keep records of games played, bet amounts and outcomes? Yes, we do. But their use is strictly limited and for clearly defined purposes. First, these records are used to resolve any disputes related to game outcomes or transactions — they protect you just as much as they protect us. Second, in the context of our VIP programme 8 Game, game history is used to calculate VIP points and determine eligibility for related benefits. Third, transaction history is retained to meet Malaysian legal requirements for accounting and anti-money laundering compliance.
One aspect that is often misunderstood is cookies. The cookies used by 8 Game is for platform operational purposes — maintaining your login session, saving your language preferences, and ensuring session security. We do not use third-party advertising cookie networks that track your activity across other websites. When you log out of the 8 Game, your session is fully terminated. This differs from many other websites that continue to track you even after you have logged out.
We take your privacy rights as a player seriously. If you want to know exactly what data we hold about you, you can request a copy — and we will provide a comprehensive report within the stipulated timeframe. If any information is inaccurate, we will correct it promptly. And if you decide to close your account and want all your data deleted, we will do so for any data that Malaysian law does not require us to retain. For data that must be kept for legal reasons — such as financial transaction history — we will clearly explain the applicable retention period.
Finally, we want to make clear that privacy is not merely a compliance document at 8 Game. It is a value we hold firmly, because we understand that the trust of Malaysian players is the foundation of this platform's long-term success. Platforms that misuse player data may survive in the short run, but a damaged reputation is hard to rebuild. We choose to invest in robust privacy practices because it is simply the right thing to do for every player who entrusts us with their personal information.
FAQ – 8 Game Privacy Policy
The most frequently asked questions from Malaysian players about privacy and data protection at 8 Game.
Policies & Related Documents
This Privacy Policy forms part of the broader consumer protection framework at 8 Game. Please read the following related documents for a full overview of your rights and responsibilities as a player on our platform.
Play with Confidence at 8 Game
Your data is protected, your transactions are secure, and your privacy is respected. Join over 500,000 Malaysian players who already trust 8 Game — register for free today.